HELP!!! I Need … Help!!!

Several options are available for Technical Support.
QuicDoc® is the most comprehensive software system used for Mental Health Documentation.  DocuTrac, Inc. – the makers of QuicDoc – has customers currently using QuicDoc with much success without having used the entire program.  It is simply that extensive.

We understand that questions may arise as to the usage of QuicDoc.  DTI has implemented and continues to improve on a comprehensive Technical Support System - including a Help system that you have right on your computer.  Assistance is also available via, internet, e-mail, fax, and telephone.

Help is just a button away.
One of the most underused features of QuicDoc is its Context Sensitive Help Files.  As a “First Aid” to QuicDoc questions, DTI recommends that you make full use of this Help system.

From any window from within QuicDoc, press the F1 key and the Help System will provide information specific to the current window.  And if you’re not sure how to use the Help System, pressing F1 again will give you Help on Help.  So if you selected Patient>Attachments and needed help, pressing F1 will provide a window with information on Attachments, as well as other related links that may be useful.

You can also use QuicDoc Help to search for information or view information via Contents.

What to do when the F1 key is worn out.
QuicDoc’s Context Sensitive Help Files will answer most questions; however, there may be incidents that do not lend themselves to that type of system.  DTI has other FREE methods of obtaining Technical Support. 
 
For those with Internet access, DTI provides a web site that includes Frequently Asked Questions (FAQ’s), and Tips and Tricks on using QuicDoc.  For possible issues with QuicDoc we recommend reading the FAQ’s first.  DTI’s web site address is www.quicdoc.com.  Click on the Support button on the left to view the Support Page and all Support options - or from within QuicDoc you can select Help>QuicDoc Online Support.

DTI’s Support Page has a link to our Support Form.  This form is sent to DTI Technical Support via e-mail.  Please fill out all of the requested information and be specific to any issues that you may be experiencing.  The more detailed information that we have, the better we can provide a resolution.

If faxing is convenient, then questions may be faxed to DTI Technical Support via 301/766-4097.  Please provide as much detailed information as possible.  For your convenience, we have placed a form on the back of this document.  Feel free to make copies and use them to fax information.  A DTI Tech Support Specialist will respond to your question by return Fax.

Certain issues or questions may be too complicated to answer by e-mail or fax.  In these cases, we will ask that you call our Technical Support Department.  Technical Support can be reached at 301/766-4130, Monday–Friday, 9-5 EST.  If calling after the free 90 day Tech Support time frame, there may be an Incident Fee.  Please read DTI Support and Maintenance for specific pricing information.

“And how does that make you feel?”
Please expect DTI’s Technical Support Department to get as much information as possible.  As therapists working with patients, it is important to ask questions so that there is a better understanding of what ails them.  Technical Support works very much the same way.  When presented with “It doesn’t work”, we will try to get more specific information – such as the whatsis, whosits, and wheresits.  There may be times that Technical Support can immediately determine an issue as a Known Issue.  There are times, however, those issues are not known.  By receiving the most information possible from our valued customers, DTI can ensure that QuicDoc remains the best clinical documentation program.

DTI Technical Support