If you are not currently on Maintenance, there will be an incident fee for
the phone call.
To obtain Maintenance, E-mail Us, or call 800-850-8510.
For more detailed information, contact DocuTrac Inc. by E-mail, or call 800 850-8510.
Annual Support and Maintenance
Click here for information on Annual Support and Maintenance.
Contact Options
Email Support
The Support form for QuicDoc® and Office Therapy® is an on-line form. Using the form is an easy way to get answers to your questions, and it provide us with important information we need in order to assist you.
Support Forms are generally answered by the end of the next business day.
Fax Support
Fax your question(s) to our Support Team at 301 766-4097.
NOTE: Emailing and faxing questions are a free service limited to supported products and versions of DocuTrac software, and excludes any assistance or question regarding Electronic Filing and Credit Card processing.
Regarding Support for Electronic Filing and Credit Card Processing
In order to File Claims Electronically and to process Credit Cards you are required to be current on your Annual Maintenance. We cannot assist with claim rejections or credit card errors by any means - phone, fax, email or live help - unless you are current on your Annual Maintenance.
Phone Support
Contact DTI Technical Support by phone. Technical Support hours of operation are Mon-Fri 9 AM-5 PM EST. DTI Support Phone Number: 888-308-9683.
Web Support
As a special benefit to our customers with annual maintenance, we offer remote, web-based support services. Once you have contacted our support department, you will be instructed to click on the monitor below to initiate a remote session.
Using Live Help Support requires a Business Associate Agreement and the completion of an on-line HIPAA Privacy Authorization form.
[Click monitor if instructed by a DocuTrac Support Representative]
Mon-Fri 9:30
AM-4:30 PM EST