Click below to Expedite Support Request for Claims Rejections
Knowledgebase
Visit the Claim Rejection section on our Knowledgebase for more information and to find answers to your E-Filing questions
For more detailed information, contact DocuTrac Inc. by E-mail, or call 800 850-8510.
IMPORTANT NOTE: Before you submit claims in the 5010 format, please talk to your clearing house to make sure they are ready to accept your claims in the new format. Failing to do so may result in claim rejections or errors that could significantly delay reimbursement. If your clearing house is Gateway EDI, please contact them at 800.556.2231 or email customerservice@gatewayedi.com to check your account status for accepting 5010 claims.
We have an Office Therapy® 5010 Setup Video that will assist you with the transition.
Click here for the Office Therapy 5010 Setup Video.
Below are two PDF documents that detail key changes to the data that needs to be recorded to meet the 5010 standards.
Click here for Part 1- Key Changes That Will Affect Your Practice
Click here for Part 2- More Changes That Will Affect Your Practice
Resource Links