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Office Therapy Claim Troubleshooting Guide

Office Therapy and QuicDoc on MAC

For more detailed information, contact DocuTrac Inc. by E-mail, or call 800 850-8510.

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DocuTrac Technical Support

DTI's Technical Support for QuicDoc® and Office Therapy®
Committed to providing the best support available, we continually strive
to better our Support process so that we may help our valued customers.

Contact Technical Support

View our Technical Support Process »

Updates for QuicDoc and Office Therapy

QuicDoc Update »
Office Therapy Update »

Knowledgebase - Frequently Asked Questions

QuicDoc and Office Therapy Knowledgebase »

Mobile Options

QuicDoc and Office Therapy Mobile Options »

Retired Software

As older versions of software are retired in an effort to maximize efficiency
in product development and support, assistance with technical support will no longer be available for these versions.

Retired Versions of DocuTrac Software (PDF) »

Registration/Unlock Request

In order to obtain a registration/unlock for Retired Software or for software versions if you do not have a current mainenance agreement, use the link below:

On-line Request for Registration/Unlock Codes

Regarding Support for Electronic Filing and Credit Card Processing

In order to File Claims Electronically and to process Credit Cards you are required to be current on your Annual Maintenance. We cannot assist with claim rejections or credit card errors by any means - phone, fax, email or live help - unless you are current on your Annual Maintenance.

Please Note

DocuTrac reserves the right to terminate support and to deny service or assistance to any customer who is found in breach of the Software License Agreement or to any individual who communicates in an abusive, profane, threatening or unprofessional manner.

Daylight Savings Time

Since your calendar and other data are time sensitive, be sure to plan for the transition before scheduled time changes. Most operating systems will update via online updates. See the following to find out if you need to update your computer.

Check your computer »